‘Digital’ is a single word that can perfectly describe today’s modern world. Whether it is buying a book or food, everyone nowadays uses the internet. There are several benefits of online delivery, including convenience and choice. eCommerce allows you to buy products and services from anywhere.
However, delivery remains a challenge for most businesses, especially in Pakistan. The customers complain about the lack of online tracking tools. If you ask any individual living in Pakistan, they will share their ordeal of lost parcels or delayed orders. These challenges will only set back Pakistan’s growing eCommerce industry.
So, what’s the solution? Businesses need to invest in online delivery management systems to streamline their operations. These systems handle the start and end of the delivery process. In other words, such systems manage order placement, tracking, logistics, and other aspects.
Undoubtedly, these systems offer numerous benefits to organizations and their customers alike. The customers are up to date as their order moves along each process while businesses benefit from improvements in efficiency. So, it is about time businesses start taking delivery management systems seriously.
This article will first explore the benefits and common features of online deliver management systems. Secondly, it will list the top 10 online delivery management systems in Pakistan. So, without further ado, let’s go through the features and benefits of these systems.
Online Delivery Management System Features & Benefits
- Order Placement and Management
The most notable of online delivery management systems is that they provide a centralized platform for order management. A business can gain an overview of how many orders it has received and which stage each order is at. Customers don’t need to place orders via telephone, email, or visit your store physically.
It can expand your business reach beyond your locality. Customers can get updates about their orders through the platform rather than ping customer service agents. It means that a business does not need to hire additional customer service agents which can help control operating costs. A business can invest these resources elsewhere.
- Inventory Management
Another notable benefit of an online delivery management system is that it can be integrated with inventory management. Usually, most systems have this feature built-in. It allows a business to manage its inventory. The business has access to accurate information about how much inventory it has which is beneficial in order placement.
From the customer’s perspective, it prevents ordering products that are out of stock. Suppose a customer orders a product and you find out that you cannot fulfill it. When the customer receives the order cancellation email or message, it can result in a negative experience. Your brand’s reputation will take a hit.
- Route Planning
Another notable feature that most online delivery management systems have is route planning. The system automatically suggests the best route for the delivery which can lead to route optimization. The business will save valuable money by utilizing the best route while the customer will get their product delivered in little time.
- Customer Notifications
The system can automatically notify the customers as their order progresses through different stages. These automatic updates can enhance the customer experience and improve overall transparency. They system can even send reminders to the customers so that they are ready to receive the order.
- Third Party App Integration
Businesses can integrate these systems with third-party apps such as payment gateways and customer relationship management (CRM) systems. Through this, businesses can manage each and every aspect of their business from a centralized system rather than have different apps for everything. It certainly makes management easier.
- Data Management
With all data in a central system, data management becomes quite easy. Businesses can use the data to make informed decisions, improve service delivery, and identify customer preferences.
Online Delivery Management Systems in Pakistan
Undoubtedly, it is one of the best online delivery management platforms in Pakistan. It offers the same features as above and a lot more. Its intelligent route optimization feature allows businesses to save money and time on order fulfillment. It even creates a heat map of your orders, allowing to visually track areas that generate the most orders.
An intuitive dashboard allows for easy management of all orders and KPIs. On top of it, you can integrate OnTrack with popular platforms such as Magento, WooCommerce, and Shopify. Lastly, it is quite simple to use even if you don’t have any technical knowledge about such apps. We highly recommend that you opt for OnTrack Online Delivery Management in Pakistan because of these and countless other reasons.
- SAMS Online
This system offers real-time sales team monitoring. It allows the organization to plan routes more effectively and verify the team’s progress all from a single app. The platform can even automate customer promotions by analyzing customer data across different locations.
It is a one-stop shop for all your order fulfillment needs. There are Trax centers throughout Pakistan that you can use to ship orders. For large businesses, Trax can come to collect the orders themselves. Using Trax’s intuitive platform, businesses can track their orders in real-time and generate personalized reports. The best thing is that Trax will process all your payments in one day.
Even if your delivery boy is offline, you can track their movement. It is indeed one of the best features of this app. Customers can digitally sign the proof of delivery which you can access in real time. It improves transparency and allows you to focus on other business areas. Also, all your data is available on the Amazon Cloud, meaning you can access it from anywhere without worrying about its safety.
If you are a large business and need a reliable partner for delivery management, we do recommend that you try out TCS. It has branches all over Pakistan, allowing you to fulfill orders promptly. They have worked a lot on their delivery management platform, providing features such as real-time tracking and a dashboard that makes management quite easy.
If you are in the food business, then this platform is more than perfect. It is specifically designed for restaurants. You can control your deliveries by selecting different couriers for each region. Businesses can even add subscription plans for repeat customers. The system has route optimization features that allow you to save time and money.
If your business delivers locally, then Careem is one of the best options. You can use its delivery features to manage your orders without any hassle. Over the years, the super app has improved its security, ensuring your orders are safe.
If your business only delivers to close areas then Bykea is a good option. You can benefit from its delivery system rather than spend money on maintaining your own fleet which is not cost-effective.
- Microsoft Dynamics 365 Intelligent Order Management
It is ideal for large and growing businesses due to its scalability and powerful features such as intelligent automation. You can add constraints such as delivery only within a certain distance or time period to optimize costs and inventory management. The costing can be an issue as the system starts at $300 per 1,000 orders lines/month. It is why it is only suitable for large businesses.
- Asaan Retail
It is another locally developed delivery management platform which makes it a perfect choice for local businesses. It can be integrated with Daraz, which is one of its unique selling propositions. You can print shipping labels in bulk and even manage wholesale orders quite easily.
This article shows the numerous benefits and features of online delivery management systems in Pakistan. If you are a Pakistan-based business, it is about time you invest in a quality online delivery management system.
This article discusses the top 10 online delivery management systems in Pakistan and for different business types. If you are an SME, we recommend OnTrack. For large businesses, Microsoft Dynamics 365 Intelligent Order is a good choice.